After The Crash · National Survey · n = 400 · Nov 2025
What happens after the crash.
A national survey of 400 crash victims documenting the pressure, costs, and misaligned incentives inside the personal injury pipeline.
92%
Contacted by attorneys after their crash
41%
Say the system benefits attorneys, not victims
Pressure, manipulation & misaligned incentives
Many victims found the process serves attorneys more than clients.
Constant pressure. Unexpected costs. A loss of control over their own care. Every year, thousands are injured in crashes — and in the hours that follow, the phones start ringing. Ads promise “free” help, lawyers call, contracts are signed.
“The attorney seemed to be more concerned about himself than me.”
“They said it was free of charge, but it actually is not.”
“I had no say in my own accident or injuries that I sustained.”
“They drag things out… to the maximum, to swell their pockets with money that I need to get my life back in order.”
“The attorney was not looking out for my best interest. Kind of felt pressured to keep going to treatment when I was better.”
“It is too much of a process. The constant calls, suggestions, pressure.”
Finding 04 — The Offer
“46% of victims were promised ‘free’ legal services — and 96% said that promise was important in their decision to hire.”
PACT National Survey
At a glance
The Personal Injury Pipeline
n = 400 · Nov 2025
Contacted by attorneys after their crash
Promised “free” legal services
Referred to attorney-chosen doctors
Took on medical liens or lawsuit loans
Say the system benefits attorneys, not victims
Felt rushed into signing
PACT· Protecting American Consumers Together
National Car Crash Victim Survey